Can I cancel or change my order?

We are not able to accommodate order cancellations or change requests once an order has been placed. However, if you just placed your order, reach out to us here with your request. When completing the Contact Customer Support form, select “I would like to cancel or make a change to my recent order” and we will see whether we can accommodate your request.

We are unable to cancel or make any changes to orders if our team is preparing your order for shipment. Please note that we are not able to place orders on hold.

To receive a notification when your plant is delivered, schedule your delivery, change your delivery address, or update your delivery instructions, sign up for UPS MyChoice.