---
title: Bloomscape Help + FAQs
description: Bloomscape Help + FAQs
---

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### [Orders + Account](https://support.bloomscape.com/orders-account?hsLang=en)

- [Can I cancel or change my order?](https://support.bloomscape.com/cancellation-policy?hsLang=en)
- [How can I track my order?](https://support.bloomscape.com/how-can-i-track-my-order?hsLang=en)
- [My plant or pot arrived damaged, what do I do?](https://support.bloomscape.com/my-plant-or-pot-arrived-damaged-what-do-i-do?hsLang=en)

[See more](https://support.bloomscape.com/orders-account?hsLang=en)

### [Shipping + Delivery](https://support.bloomscape.com/shipping-delivery?hsLang=en)

- [Shipping costs](https://support.bloomscape.com/shipping-costs-and-time?hsLang=en)
- [Current shipping times](https://support.bloomscape.com/current-shipping-times?hsLang=en)
- [When will my order arrive?](https://support.bloomscape.com/when-will-my-order-arrive?hsLang=en)
- [Express Shipping](https://support.bloomscape.com/express-shipping?hsLang=en)

[See more](https://support.bloomscape.com/shipping-delivery?hsLang=en)

### [Payments + Refunds](https://support.bloomscape.com/payments-refunds?hsLang=en)

- [Where do I enter my coupon code/store credit?](https://support.bloomscape.com/where-do-i-enter-my-coupon-code/store-credit?hsLang=en)
- [When will I be charged for my Bloomscape order?](https://support.bloomscape.com/when-will-i-be-charged-for-my-bloomscape-order?hsLang=en)
- [Why did my order fail?](https://support.bloomscape.com/why-did-my-order-fail?hsLang=en)

[See more](https://support.bloomscape.com/payments-refunds?hsLang=en)

### [Gifts](https://support.bloomscape.com/gifts?hsLang=en)

- [Will the gift recipient receive tracking information?](https://support.bloomscape.com/will-the-gift-recipient-receive-tracking-information-how-will-they-know-when-theyve-received-the-order?hsLang=en)
- [Will the gift recipient see the order value?](https://support.bloomscape.com/will-the-gift-recipient-see-the-order-value?hsLang=en)
- [Can I update a gift recipient's address?](https://support.bloomscape.com/i-entered-the-gift-recipients-address-wrong-can-you-fix-this?hsLang=en)

[See more](https://support.bloomscape.com/gifts?hsLang=en)

### [Returns](https://support.bloomscape.com/returns?hsLang=en)

- [Can I return plants?](https://support.bloomscape.com/can-i-return-plants?hsLang=en)
- [Can I return a pot, tool, or other care product?](https://support.bloomscape.com/can-i-return-a-pot-tool-or-other-care-product?hsLang=en)
- [Can I return apparel?](https://support.bloomscape.com/can-i-return-apparel?hsLang=en)

[See more](https://support.bloomscape.com/returns?hsLang=en)

### [Plants](https://support.bloomscape.com/plants?hsLang=en)

- [What’s included with each indoor plant?](https://support.bloomscape.com/whats-included-with-each-indoor-plant?hsLang=en)
- [What’s wrong with my plant? Help!](https://support.bloomscape.com/whats-wrong-with-my-plant-help?hsLang=en)
- [My plant arrived! What do I do next?](https://support.bloomscape.com/my-plant-arrived-what-do-i-do-next?hsLang=en)

[See more](https://support.bloomscape.com/plants?hsLang=en)

### [Care Products](https://support.bloomscape.com/care-products?hsLang=en)

- [What material are your pots made of?](https://support.bloomscape.com/what-material-are-your-pots-made-of?hsLang=en)
- [How do I hang the Ecopots Hanging Pot and Saucer?](https://support.bloomscape.com/how-do-i-hang-the-ecopots-hanging-pot-and-saucers?hsLang=en)
- [What are the sizes of your pots?](https://support.bloomscape.com/what-are-the-sizes-of-your-pots?hsLang=en)

[See more](https://support.bloomscape.com/care-products?hsLang=en)

### [Our Guarantee](https://support.bloomscape.com/our-guarantee?hsLang=en)

- [The Bloomscape Guarantee](https://support.bloomscape.com/the-bloomscape-guarantee?hsLang=en)

[See more](https://support.bloomscape.com/our-guarantee?hsLang=en)

### [Winter + Packaging](https://support.bloomscape.com/winter-packaging?hsLang=en)

- [What do I do with the heat packs in my order (in the winter season)?](https://support.bloomscape.com/heat-packs?hsLang=en)

[See more](https://support.bloomscape.com/winter-packaging?hsLang=en)

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