We guarantee that every plant will arrive in good health, and all plants are guaranteed for 30 days after arrival. We take great pride in the care of our plants in our greenhouses as well as in the protective packaging we use to ship our plants.
Plants don’t love drastic changes to their environment so some weariness or minor cosmetic blemishes are to be expected. It may take a few days or weeks for your plant to adjust to its new home and thrive.
We love our plants, and want to ensure that you do as well! We will happily send you a replacement free of charge in the unlikely event that your plant arrives dead. (Please note: Repotting your indoor plant into a new container within the first 30 days will void our 30-day guarantee. This note doesn't apply to replacement plants which arrive in grower pots.)
If your plant arrived damaged, and your purchase was made less than 30 days ago, please capture a few photos of your damaged item. Then, contact Customer Support with your order number and photos of the damaged item so that we can best assist you. Please note: Replacement plants will arrive in a grower pot so that you can repot the plant into a same-size pot of your choice
If your pot or care item arrived damaged, and your purchase was made less than 14 days ago, please capture a few photos of your item and contact our Customer Support team.
Please note: Photos are required as proof of damage in order for us to help with your replacement. Replacement will be issued for the damaged plant, pot, or item only.