We guarantee that every plant will arrive in good health, and all plants are guaranteed for 30 days after arrival. We take great pride in the care of our plants in our greenhouses as well as in the protective packaging we use to ship our plants.
Plants don’t love drastic changes to their environment so some weariness or minor cosmetic blemishes are to be expected. It may take a few days or weeks for your plant to adjust to its new home and thrive.
We love our plants and want to ensure that you do as well! We will happily send you a replacement plant free of charge in the unlikely event that your plant arrives dead. The replacement will arrive in a grower pot. You can simply repot this plant into your original Ecopot, or a same-sized pot of your choosing. Don't worry, we'll provide instructions! Repotting your indoor plant into a new container within the first 30 days will void our 30-day guarantee unless it is a replacement plant.
If your plant arrived damaged, and your purchase was made less than 30 days ago, please capture a few photos of your damaged item. Then, contact Customer Success via our support form with your order number and photos of the damaged item so that we can best assist you. (Please note: We are unable to process refunds after 30 days.) Please note that the replacement will only be for the damaged portion of your order.
Additionally, we take great care in selecting the best products for our customers that will help support and enhance your plant’s life. If a care product or accessory arrives damaged or shows signs of being defective within 14 days of its arrival, we are happy to offer a replacement or store credit.
Photos are required as proof of damage in order for us to help with your replacement. Please note that if a plant is out of stock we are not able to offer the same plant as a replacement.